Frequently Asked Questions
Everything you need to know about your timepiece purchase.
Are all Seiko watches sold on your site authentic?
Yes, we are an authorized retailer. Every timepiece comes with a certificate of authenticity, the original manufacturer's packaging, and a valid Seiko international warranty.
What is your shipping policy for high-value timepieces?
We offer complimentary insured shipping on all orders. Each watch is securely packaged and requires a signature upon delivery to ensure it arrives safely in your hands.
How do I return a watch if it doesn't fit?
We offer a 30-day return policy. The watch must be in its original, unworn condition with all tags, plastics, and protective films intact to be eligible for a full refund.
Do you provide bracelet resizing services?
Yes, we can pre-size your metal bracelet before shipping. Simply provide your wrist measurement in the order notes, though please note that customized bracelets may affect return eligibility.
How should I maintain my Seiko automatic watch?
To ensure longevity, we recommend a professional service every 3 to 5 years. Avoid exposing your mechanical watch to strong magnetic fields and ensure the crown is fully screwed down before water exposure.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Klarna and Affirm to help you invest in your favorite luxury timepiece over time.